Account and Data Deletion Policy

How to delete an account

Users may delete their account through Settings → Account or request deletion by emailing sage.expert@gmail.com from the email address associated with the account.

What deletion does

Account deletion removes or de-identifies profile information, saved learning history, uploaded content, and other personal information from active systems, subject to legal and operational exceptions.

Timing

• Active systems: generally within 30 days.
• Encrypted backups: generally within 90 days as backups cycle.
• Basic plan temporary content: generally within approximately 24 hours, subject to narrow exceptions.

Information that may be retained

• payment, tax, accounting, and transaction records;
• fraud, chargeback, abuse, and security records;
• records needed to establish, exercise, or defend legal claims;
• records required by law or a valid legal process;
• de-identified or aggregated information that no longer reasonably identifies the user.

Team accounts

Removing a team member from a Teams subscription does not necessarily delete that person's Sage account. The user or authorized account owner must separately request account deletion where appropriate.

Minor requests

A parent or guardian may request deletion of a minor's information by contacting sage.expert@gmail.com. Sage may verify identity, relationship, and authority before acting.

Data access

Users may request a copy of eligible personal information before deletion. Sage may provide the information in a commonly used format where reasonably feasible.